# Your knowledge is the foundation

Website, texts, files and images become entries. The bot answers from what is written there

## Four ways into knowledge all ending in one place

Website, text, file or image. The console turns them into organized entries

## Each channel has its own sources and only the ones it needs

Topic areas separate the knowledge per instance. Sales answers differently than support

## Help entries in the widget Answers without waiting

Common questions are ready in the Help tab. Customers find the answer before they ask

## If knowledge is missing your team takes over

What is not in your knowledge, it does not guess. It hands the conversation over to your team

## One knowledge, every language Names and numbers stay exact

You keep your entries in German. The bot answers in the customer's language

Source: https://fammro.com/en/knowledge