- ProtectionThe outer rings add protection and strengthen a foundation that is already strong
- FoundationThe full ring is the strong base and carries everything built on it
- Data flowOne layer for every data point, where they converge and flow on
- Flower of LifeConnection and unity of everything, beyond technology, built on each other
Your entire customer service in one single window
The bot answers instantly from your knowledge Your team sees everything and can step in anytime
What changes for your team from day one
Less searching, less waiting, less pressureMore time for conversations that need people
Time
The bot settles routine questions in secondsYour team keeps time for real advice
Load
When it gets busy the bot steps in firstYour team works at its own pace
One window
Every channel lands in one inboxEvery reply goes back the same way
Control
Every answer stays visible in the historyOne click and your team takes over
Your customers write everywhere and it all lands in FAMMRO
Every message lands in the same inboxThe reply goes back the same way
All channels in detailMessengers and social
Chats, comments and mentions depending on the platform
Email inboxes
Replies go out from your own address
Website and hosting
The chat window by plugin, one click or one line of code
Marketplaces
Buyer messages arrive in the Live Monitor
Shops
Orders and products live, plus ePages, Ecwid, JTL, Gambio, OXID and OpenCart
Answers from your knowledge
Open questions go to your team
The scan reads your website Line by line, sentence by sentence
Every phase of the scan stays visible to you Sentences become cards and find their folder
Example: 0 of 12 Pages read, 0 Entries imported
Detecting folderShipping
Detecting folderReturns
Detecting folderProducts
Detecting folderLegal
- Delivery in 2 to 3 business days
- Free shipping from €50
- Returns within 30 days
- Ordered by 14:00, shipped the same day
- Express shipping available at extra cost
- Delivery address can only be changed before shipping
- The tracking number comes by email
- Gift wrapping on request
- Vouchers are valid for two full years
The bot reads first and then answers
It searches pages, files and textsand queries orders live in the shop
- Recognizing question
- Searching knowledge
- Querying shop data
- Writing answer
Answers in customers’ language with live data from the shop
The bot recognizes every visitor’s languageand pulls the order status live from the shop
Answers and widget in detailHello! How can I help you?
German
The bot greets in the visitor's language, in each of these 129 languages
From your knowledge
Delivery in 2 to 3 business days, found on your website
From live shop data
Order 10482 ships today, queried in the connected shop
The bot works
Your team decides
Your team takes over at once right when it matters most
One click and the chat is your team’sAnother click hands it back to the bot
Handover and roles in detailMessagesAllWaitingTeamBot
- Visitor from CologneCan I still change the delivery address?Bot replies JAInternal note from JanaNew address entered in the shop, confirmation attachedAddress.pdf
- Lena M.Where is my parcel?Bot replies
- Tom R.Is the jacket also available in blue?Bot replies
- Sara K.Start a returnDone
Only your team sees the note, not the customer
You set up the bot
Customers see it now
Your bot in your branding visible live in the widget
Your brand fits your shop exactlyThe widget shows every change instantly
Bot Studio in detailStart actions guide customers to the goal before the first chat
Ten start actions are ready in the widget from order status to a callback from the team
Tap a station and the widget shows exactly that step
All data in the widget is example data
Each change stays visible and much of it can be undone
The log shows who changed what and whenOwner and team stay clearly distinguishable
Security in detail- 24 hours
- to undo a change with one click
- Up to 12 months
- the log stays visible to you, depending on the plan
- Every value
- appears before and after in the entry with person and time
- Sign in with a passkey or authenticator app
- Roles and permissions for everyone on the team
- Each company sees only its own data
- Shop credentials are stored encrypted
How FAMMRO reaches you via website and inbox
Every connection is its own controllable instanceYou control each one, pausing instead of deleting
The chat window also runs on your hosting
- Vercel
- Netlify
- Cloudflare
- Amplify
- Render
- Railway
- GitHub Pages
How your inbox connects
Sign in instead of handing over a password
With Gmail, Outlook, Microsoft 365 and Zoho you sign in directly with the provider
Your password stays there, FAMMRO only gets permission to read mails and reply from your address
You can revoke this permission with the provider at any time
All others through their mailbox
iCloud, Yahoo, AOL and Fastmail connect with an app password from your account settings
GMX, WEB.DE, IONOS, Strato, mailbox.org, Posteo, T-Online and Freenet connect with the mailbox password, GMX and WEB.DE once IMAP is switched on
FAMMRO sets the server details itself, replies go out from your address and land in the same mail thread
Import contacts
Only people this inbox has exchanged emails with
- Lena Möllerlena.moeller@beispiel.com14 emailsLatest 12.10.2026
- Company Nordlichteinkauf@nordlicht.com38 emailsLatest 18.10.2026
- Tom Richtertom.richter@beispiel.com6 emailsLatest 02.09.2026
- Sabine Meyers.meyer@beispiel.com21 emailsLatest 15.10.2026
- Newsletter dispatchnews@versand.com112 emailsLatest 19.10.2026
If a Microsoft account has several addresses, select each one individually, and each becomes its own instance
Every instance gets its own boundaries
- Set individually for each platform and account
- What the bot may do and where it should reply
- Which knowledge applies to this instance
- When it replies on its own
Active, chats continue
What the bot may do
Where it may reply
Which knowledge applies
When it replies on its own
The setup assistant guides you step by step
- Connect channels and shops via OAuth
- Plugin as ZIP with instructions
- Copy and embed the code snippet
- Automatically via your hosting
Finally, the console checks connection and sync
Seven days to test with your shop and then decide in your own time
Payment method first, charged after seven days
Cancel anytime, effective at the end of the term