Your knowledge is the foundation
Website, texts, files and images become entries The bot answers from what is written there
KnowledgeEverything connects
Four ways into knowledge all ending in one place
Website, text, file or image The console turns them into organized entries
- Scan websiteThe scan reads your pages and creates entries
- Write textYour own answers, such as on warranty or opening hours
- Upload filesCatalogs, policies and manuals
- Image and scanPhotos and scans become readable through text recognition
Entries and folders
ShippingDelivery in 2 to 3 business days
ReturnsExchange within 30 days
ProductsWash linen at 30 degrees
WarrantyTwo years on all lamps
Each channel has its own sources and only the ones it needs
Topic areas separate the knowledge per instance Sales answers differently than support
Help entries in the widget Answers without waiting
Common questions are ready in the Help tab Customers find the answer before they ask
If knowledge is missing your team takes over
What is not in your knowledge, it does not guess It hands the conversation over to your team
One knowledge, every language Names and numbers stay exact
You keep your entries in German The bot answers in the customer's language
Entry in German
Zwei Jahre Garantie auf die Leuchte Aurora 40. Ersatzteile unter 030 123 456 78
ENEnglish
You get a 2 year warranty on the Aurora 40 lamp. Spare parts: 030 123 456 78
FRFrench
La lampe Aurora 40 a une garantie de 2 ans. Pièces : 030 123 456 78
TRTurkish
Aurora 40 lamba için 2 yıl garanti var. Yedek parça: 030 123 456 78
JAJapanese
Aurora 40 ランプの保証は 2 年です。部品: 030 123 456 78
Marked is copied word for word: names, figures and numbers