Your team keeps an eye on every conversation
Live Monitor, notes, notifications and archive The bot works, your team decides
ConsoleThe foundation that carries everything
Five statuses on every conversation
The live monitor shows who is answering right now One click hands the conversation back to the bot
- BotAnswers from your knowledge
- Waiting for teamCustomer wants a person
- Agent activeYour team writes itself
- ResolvedThe request is done
- ArchiveAlways easy to find again
Resumehands the conversation back to the bot
Notes right on every lead with images and receipts
Agreements, photos and files on the contact Up to six files per note
Janatoday 09:14
New address entered in the shop, confirmation attached
Marayesterday 17:40
Customer requests a callback in the afternoon
You find out immediately the way you choose
Notifications when customers need help By email, Telegram, WhatsApp or SMS
Trigger
A customer needs helpThe conversation calmly continues
Someone takes overEveryone knows who is replying
Busy chatFrom your number of messages or bot replies
Channel
EmailTo your account and up to ten more addresses
TelegramTo your name or a chat ID
WhatsAppTo a confirmed number
SMSTo a confirmed mobile number
Delivery
InstantlyEvery request on its own
From a thresholdOnly when several are waiting
In a time windowBundled at set times
Every conversation stays findable in the console chat archive
Search, filter and export as CSV or JSON By period, platform and status
Analytics show you what your bot delivers
For seven, thirty or ninety days Per instance or all together
1.284Conversations
2 sMedian reply time
82 %resolved without the team
6 %Lead rate
Activity
Frequent customer questions
Where is my order214
Returns and exchanges128
Delivery time96
Sizes and fit71
Pay by invoice43
Plus sentiment, peak times, channels, open questions and handovers per person
The console in your light Dark mode, Obsidian or light mode
Three modes with their own default colours Switch anytime in the top bar
Deep black with light blueCalm for long evening shifts
Black and platinum, the house coloursAccents in sky blue and violet
Light surfaces with grey accentsEasy to read in full daylight
Primary and secondary are then yours to choose, for each person on the team
The console as an app for desktop and phone
For Windows, Linux and Android And in the browser anytime
Help from us straight from the console
Your question goes from the settings to our team The answer reaches you by email